FAQs

For residential cleaning we have flat-rate pricing based on the number of rooms in the home and any extras that you may require. Use our booking form here to see our prices.

We do not provide discounts for partial cleans. Bathrooms are always rounded up (2.5 bathrooms count as 3 bathrooms).

For commercial cleaning please contact us here and we’d be happy to perform a walkthrough or provide a quote.

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Yes he is! You can stop by any of our offices and if he isn't too busy working that day, he would love to meet you!

Tipping is always appreciated but completely optional! The easiest way to tip is via cash. You can also add a tip when you make your appointment, and also add it afterwards by logging in to your account.

If none of those options work, you can send it to us via Venmo @berryclean, but please make sure you include your name and appointment date so we can make sure it gets to the right people!

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Basic Cleans take around 2 hours, although 3 bedroom homes (and larger) may take a bit longer. Deep Cleans can take anywhere from 2 to 6 hours depending on the size of your home.

We ask for the number of bedrooms in your home to get a sense for its size and usage. If you only want us to clean specific areas, we still recommend that you book for the total number of actual bedrooms in your home. We spend a majority of our time in the kitchen, bathrooms, and common areas.

Just let us know your preference. If you would like to issue us a key for future cleanings, please contact us directly at info@berryclean.com so we can give you the correct instructions, look out for them, and best serve you! Keys can be:

-Handed to your cleaners

-Dropped off in our mailbox Monday-Friday 8am-4pm at the nearest office (please contact us for the correct address)

-Mailed in (please contact us for the correct mailing address)

We store your keys safely and anonymously in our secure lockbox.

We are also happy to access an on-site lockbox or obtain keys from the front desk of your building when given permission.

We do our best to send the same team members to your home, it’s better for everyone. If certain cleaners are unavailable we make sure that your appointment is honored with other members of our wonderful staff.

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We primarily use San Francisco-based plant-derived Method Products to help you keep a clean and happy home. Below is a complete list of the products we use:

• Method All-Purpose Natural Surface Cleaner
• Method Glass + Surface Naturally Derived Glass Cleaner
• Method Stainless Steel Polish
• Method Granite Cleaner
• Method Wood for Good Polish
• Method Antibacterial Toilet Bowl Cleaner
• Method Bathroom Natural Tub + Tile Cleaner
• Dawn Professional
• Bon Ami
• Simple Green Degreaser
• Bona Hardwood Floor Cleaner
• Bona Stone, Tile, & Laminate Floor Cleaner
  
• Clorox All-Purpose Cleaner
• Easy-Off Oven Cleaner
• Miele vacuum cleaners with HEPA filters and professional flat mops.

If you would like us to be 100% green we are happy to use vinegar, water, and baking soda, just let us know in advance.

Some projects require a little more elbow grease so we bring Clorox along just in case and often use it for Deep Cleans. If you have scheduled a Deep Clean and do not want the team to use Clorox, just let us know.

We bring all of our own supplies. If you have a special surface in your home like specially treated hardwood floors or marble, please let us know in advance what specific care needs to be taken for that particular surface. If you provide a special product for our team to use, be sure it is properly diluted in advance. For deep cleans, we will use stronger products to make sure we can get the job done for you. If you have booked a Deep Clean and would not like us to use a stronger product please let us know.

We cannot clean blinds, and we do not shampoo, steam clean, or spot clean fabrics like curtains, sofas, or upholstery. We do not offer laundry services at this time.

To protect our cleaners, we CAN NOT and WILL NOT clean blood, vomit, animal waste, mice feces, roach feces, human waste, or litter boxes. We will also not clean any home that has any type of insect or animal infestations, such as but is not limited to: fleas, roaches, spiders, or bed bugs.
We also require that all homes have proper air conditioning, heat, electric, and running water or we reserve the right to not clean until conditions are met.

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Most of our team members primarily speak Spanish. They are true professionals and will understand if you point things out to them. If you need to relay an important or specific instruction, please let us know in advance via email. You can also give us a call, we are happy to help! To help our team members improve their English we provide access to free English classes and company-provided text books.

We serve select cities in San Francisco, East Bay, and the Peninsula.  If your city or zip code is not covered, please fill out or contact form here and we will see if we can help you out!

San Francisco

East Bay: Oakland, Alameda, Berkeley, Rockridge, Emeryville, Moraga

Peninsula: Daly City, Pacifica, South San Francisco, Brisbane, San Bruno, San Mateo, Redwood City, San Carlos, Atherton

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We only hire experienced professionals who go through a rigorous process before on-boarding at BerryClean including multiple interviews, a background check, and a test day with our training manager. Once an offer is extended, the new cleaner is overseen by a training manager for their first two weeks until they are performing at BerryClean’s level of quality and efficiency.

When payment information is entered, it is automatically encrypted by our partner Stripe. The card is charged upon completion of each appointment and a receipt is emailed to the address on file.

To ensure the efficient scheduling of our team, the following cancellation policy applies:

A cancellation fee of $100 will be assessed for any appointment cancelled within 24 hours of the scheduled start time.

Any appointment cancelled on the day of service, for any reason, will incur a charge of the full appointment fee. This includes, but is not limited to, the following circumstances:

-The customer cancels on the day of service.
-Our cleaning team is unable to access the property.
-The customer is not present on the premises, and access to the property has not been arranged.
-The property is not in the condition as previously described.
-The property is in an unsafe condition for work.

This policy ensures that our team’s time and schedules are respected and enables us to provide the highest level of service to all clients.

The team is instructed not to lift anything weighing over 25 pounds or make use of stepladders or stools. For Deep Cleans we are happy to clean windows within reach of our extenders. For tall or difficult window washing we have a great window washing company we can recommend. If you would like us to clean behind furniture, please move it in advance of our arrival. If there are any safety hazards in your home like loose flooring or electrical, please let us know in advance at info@berryclean.com so we can be sure the team is aware. We only clean interior spaces. Our insurance does not cover outdoor/patio cleaning or exterior window washing.

We can provide partial refunds for dissatisfied customers or damaged items. Any refunds are not to exceed the cost of the service provided.

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A big difference between BerryClean and other services is that we pay our team well do our best to hire full-time employees, as opposed to contractors. We pay our cleaners above minimum wage and also provide more than the minimum required Paid Sick Leave, meaning our labor cost is much higher than other services.  We’re happy to do this because we think happier employees lead to happier customers and happier homes.

We ‘re building a better home cleaning company by doing the right thing for both our team and our customers.

View our full terms of service here.

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